tk11 Privacy Policy

This Privacy Policy ("Policy") applies to the collection, storage, processing, and disclosure of personal information of users of the tk11 platform. When you use tk11's website, mobile app, or any other service, you are considered to have accepted the terms of this Policy.

tk11 operates an online gaming and betting platform for users in Bangladesh. It is mandatory to read this Policy in full before using our services. Our Terms and Conditions and this Privacy Policy together form the legal basis of your relationship with tk11.

This Policy applies only to tk11's own services. tk11 is not responsible for the privacy practices of third-party websites or services.

tk11 collects user information in several ways. Details are set out below:

2.1 Information Provided Directly by You

Information you provide during registration, login, or account verification is collected:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Mobile financial service details such as bKash, Nagad, Rocket, and Upay
• Transaction history and amounts

2.2 Automatically Collected Information

When you use the tk11 platform, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time and duration of site visits
• Cookies and session data (see Section 7 for details)
• Game history and betting information

2.3 Information from Third Parties

Information may sometimes be collected from third-party services or government sources for the purposes of identity verification, fraud prevention, or compliance with applicable laws.

tk11 uses collected information only for specific and legitimate purposes. We never use your information in an unrelated or undefined manner.

3.1 Service Operation and Improvement

• Account creation and management
• Processing deposits and withdrawals
• Providing gaming and betting services
• Analysing and improving platform performance

3.2 Security and Compliance

• Identity verification and age confirmation
• Prevention of fraud, money laundering, and illegal activity
• Detection of cybersecurity threats
• Compliance with applicable laws and regulations

3.3 Customer Support and Communication

• Providing support via 24/7 live chat
• Sending account-related notifications and updates
• Informing you about promotional offers (where consent has been given)
• Resolving issues and collecting feedback

3.4 Responsible Gaming

tk11 is committed to protecting its users. We may analyse user behaviour to identify potentially problematic gaming patterns and offer support. Further details are available on our Responsible Gaming page.

tk11 does not sell your personal information to third parties. However, limited information may be shared with selected partners in certain circumstances:

4.1 Service Provider Partners

We work under contract with trusted third parties for payment processing, identity verification, game software provision, and technical support. These partners are bound by strict data protection agreements and may only use information for the purposes defined in those agreements.

4.2 Legal Obligations

Information may be disclosed in response to a valid order, summons, or legal process issued by a competent court or government authority. Only the information legally required will be disclosed in such cases.

4.3 Fraud Prevention

Relevant information may be shared with industry fraud-prevention networks to prevent financial fraud or money laundering.

tk11 has implemented industry-standard technical and organisational measures to protect your personal and financial information.

5.1 Technical Safeguards

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption
• Firewall: Advanced network firewalls are used to prevent unauthorised access
• Data Encryption: Sensitive information remains encrypted even when stored
• Secure Payment Gateway: Transactions via bKash, Nagad, Rocket, and Upay are fully secure

5.2 Access Controls

• Only authorised staff can access data where necessary
• All data access activity is logged and monitored
• Regular security audits are conducted

5.3 User Responsibilities

You must take certain steps yourself to keep your account secure — use a strong password, do not share your password with anyone, and always log out after using a public computer.

tk11 retains your information only for as long as necessary. Retention periods are determined based on the type of information and legal requirements.

6.1 Active Accounts

While your account is active, all profile information, transaction history, and game records are retained. This information is needed to keep the service running properly and to resolve any disputes.

6.2 After Account Closure

Even after an account is closed or deleted, financial and identity-related information is retained for the period required by applicable law. This is due to Anti-Money Laundering (AML) regulations and financial record-keeping obligations.

6.3 Technical Logs

Server logs, session data, and technical records are generally retained for a short period and are used for security analysis and service improvement.

Cookies and similar technologies are used to keep tk11's website and app running properly.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — the site cannot function properly without them
• Functional Cookies: Used to remember your preferred language and settings
• Analytics Cookies: Used to monitor and improve site usage (anonymised data)

7.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. Please note that disabling essential cookies may prevent certain key features — such as login and payment processing — from working correctly.

You have several important rights over your personal information. tk11 respects these rights and helps you exercise them.

8.1 Right to Access

You can find out at any time what information tk11 holds about you. Contact our support team to receive a copy of your data.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. Corrections to information related to identity verification may require additional verification.

8.3 Right to Withdraw from Marketing Communications

You may stop receiving promotional emails or notifications at any time. However, essential account-related notifications (such as transaction confirmations and security alerts) cannot be turned off.

8.4 Right to Lodge a Complaint

If you have any complaint regarding data privacy, contact tk11's support team directly. You will find answers to account and data-related questions on our FAQ page.

tk11's services are strictly for individuals aged 21 or above. We do not knowingly collect information from minors or allow them to open accounts.

An age verification process is carried out at the time of registration. If there is any reason to suspect that a minor's information has been collected, it is deleted immediately and the relevant account is closed.

If a parent or guardian believes their child's information has been collected by mistake, please notify our support team immediately.

tk11 reserves the right to change or update this Privacy Policy as needed. Users will be notified in advance of any significant changes.

10.1 Notification Method

• A notification will be sent to your registered email address
• A prominent notice will be displayed within the platform
• The update date will be published at the top of the Policy

10.2 Continued Use After Changes

If you continue to use tk11 after a change takes effect, you are considered to have accepted the updated Policy. If you do not agree with the changes, you have the right to close your account.

If you have any questions, comments, or complaints about this Privacy Policy, please contact tk11's data protection team. We are able to provide support in both Bangla and English.