tk11 Responsible Gaming — Stay Safe
Betting and casino games should be a source of fun, not stress. tk11 wants every member to play consciously, within their means, and to easily get help when needed.
Gaming is for fun, not stress
tk11 believes that online betting and casino games are enjoyable only when played consciously, within a planned budget, and for entertainment. Learn more about tk11 — our about page explains in detail how we have built a safe and transparent platform.
For many people, occasional betting is normal entertainment. However, for some it can gradually become a habit and start affecting daily life, family, and finances. Recognising this kind of situation and taking action in time is what responsible gaming is all about.
tk11 provides several practical tools for every member's protection — from setting deposit limits to taking a temporary break and full self-exclusion. Our terms and conditions contain detailed guidance on using these tools and managing your account.
Tools to Control Yourself
Log in to tk11 to activate any of these protection tools at any time. You can also contact 24/7 live chat for assistance.
Deposit Limit
Set a fixed maximum amount for daily, weekly, or monthly deposits. Once the limit is reached, new deposits will be blocked and no further deposits will be possible until the next set period.
Session Time Limit
Set a time limit in advance for how long you will play in one go. When the set time is up, the session will end automatically and you will have the chance to take a break.
Loss Limit
Decide in advance the maximum amount you are willing to lose in a given period. Once that limit is reached, no more bets can be placed.
Cooling-Off Period
Take a break of 24 hours to 30 days. During this time no bets or deposits can be made from the account, but previous deposits can still be withdrawn.
Long-Term Closure
Close your account from 6 months up to permanently. Once self-exclusion is active, no promotional messages will be sent from tk11 and the account cannot be reopened before the set period ends.
Live Chat Support
To set any of the tools above or to request self-exclusion, contact tk11's 24/7 live chat in Bangla at any time — you will get fast and confidential help.
Request to Set a Limit
Fill in the form below to send a limit-setting request — or contact live chat directly.
This request can also be completed by contacting 24/7 live chat directly.
Recognise the Warning Signs
If any of the following applies to you or someone you know, it is a signal to seek help in time.
Continuously betting more money beyond your budget, or placing more bets to try to recover losses.
Hiding betting activity from family, friends, or colleagues, or lying about it.
Wanting to stop but repeatedly failing — feeling "not this time, I'll quit next time".
Continuing to bet by taking on debt, breaking into savings, or borrowing from others.
Feeling restless, irritable, or anxious when unable to play.
Failing to meet work, study, or family responsibilities because too much time and attention is going to betting.
Seeing betting as the only escape when feeling stressed, lonely, or low.
These signs are not a mark of weakness — they are signals of a recognised problem that has effective solutions. You will find answers to more questions about responsible gaming in our FAQ section.
Ways to Get Help
Rather than facing this alone, seek support from trusted sources. Each of the paths below is effective and confidential.
tk11 Live Chat
Contact tk11's 24/7 live chat in Bangla at any time. Self-exclusion, limit setting, or any concern — our team will assist you confidentially.
Email support is also available
Service is available in both Bangla and English
Family and Close Ones
Tell a trusted family member about the problem. Support from a loved one often works faster than professional help. If you cannot bring it up yourself, start through a trusted friend.
An open conversation in a familiar setting can be the first step
Professional Counselling
Speak with a mental health specialist or addiction counsellor. Mental health services in Bangladesh are now much more accessible than before. Both government hospitals and private organisations provide this service.
Professional support is completely confidential and non-judgmental
Want to help someone you know?
If you think a family member or friend is struggling with excessive betting, speak with empathy rather than direct criticism. Let them know about tk11's live chat or a professional counsellor. tk11 also has the option to request self-exclusion on behalf of a guardian or family member.
Under our privacy policy, a member's personal information is always kept secure and is not shared with third parties.
Some Tips for Playing Responsibly
Responsible gaming does not mean giving up gaming — it means understanding your own capacity and limits and enjoying within them.
Set a budget in advance and deposit only that amount — think of it like a monthly entertainment expense.
Do not bet more to try to recover a loss — this is the biggest trap.
Do not bet while drinking or under mental stress — your judgement is weaker at those times.
Take regular breaks — resting for a few minutes every hour keeps your mind clear.
Do not think of betting as your only source of income — outcomes are never guaranteed.
Spend time on hobbies and social activities outside of gaming — variety helps maintain mental balance.